Store Policy

Shipping Policy

Auto Spare World offers delivery support for imported engines, gearboxes, and auto spares to customers across South Africa.

Auto Spare World offers delivery support for imported engines, gearboxes, and selected auto spares to customers across South Africa. Because many of our products are heavy mechanical items, shipping is arranged with care and may involve courier, freight, transport company, or pre arranged customer collection depending on the product size, destination, and handling requirements.

This Shipping Policy is provided to help customers understand delivery options, costs, timelines, and what is required at the point of delivery. It supports clear online shopping expectations and follows common Google Merchant Center best practices, including transparent delivery pricing, timeframes, and contact access.

1) Nationwide Delivery Coverage

We deliver to most provinces and service areas in South Africa, including major cities, towns, business addresses, workshops, and selected residential addresses.

Because engines and gearboxes may be shipped on pallets or as freight items, some deliveries may require:

  • Depot collection, recommended for certain heavy shipments or remote routes
  • Delivery to a business address with easy access for offloading
  • Special delivery arrangements for outlying areas, farms, or restricted access zones
  • Additional transport fees where standard delivery is not available or where an extended route is required

If you are unsure whether your location qualifies for door delivery, contact us before checkout so we can advise the most reliable option.

2) Shipping Quotes and When Costs Are Confirmed

Shipping charges are not always included in the product price unless clearly stated on:

  • The product page
  • An invoice
  • A written quotation issued by Auto Spare World

Before payment is completed, customers should confirm the delivery location, including suburb, city, province, and postal code, so that the correct shipping method and cost can be provided.

Shipping charges may vary based on:

  • Weight and size of the item
  • Palletising requirements
  • Delivery distance and route
  • Whether delivery is to a residential address, business address, or depot
  • The transport company used
  • Access requirements, for example, limited parking or offloading restrictions

No order is dispatched until shipping terms are confirmed and payment has cleared where applicable.

3) Dispatch and Delivery Timeframes (Estimates)

Delivery estimate

Our standard delivery estimate is 3 to 5 business days after dispatch for many major cities and main centres.

Important notes about timeframes

Delivery timeframes are estimates only. Engines and gearboxes are large items and often take longer to move than small parcels. Delivery times may be affected by:

  • Payment clearance
  • Stock preparation and packaging
  • Address confirmation and contact availability
  • Courier or freight schedules
  • Public holidays
  • Road conditions and route delays
  • Regional depot backlogs or transport capacity

Auto Spare World will make reasonable efforts to dispatch within the timeframe communicated to you, but we cannot guarantee exact delivery dates unless we have confirmed a specific written arrangement.

Important: Customers should avoid booking installation before the unit has arrived and has been inspected.

4) Packaging and Handling for Heavy Items

Large products such as engines and gearboxes may require:

  • Secure wrapping
  • Palletising
  • Strapping
  • Protective packing
  • Loading and offloading coordination

These handling requirements are often necessary for safe transport and may affect the final shipping cost.

Used mechanical units may show normal handling marks from storage and freight movement. Cosmetic marks from handling do not automatically indicate a functional problem.

5) Collection Option

Collection may be allowed where available and only by prior arrangement. Collection details must be confirmed before arrival, including:

  • Collection address
  • Collection times
  • Reference or invoice number
  • Identification requirements, where applicable

If someone collects on behalf of another person, we may request written authorisation and proof of purchase.

If a customer uses their own courier or transport provider, the customer is responsible for that courier's collection process, loading, and any risk from the time the item leaves our premises or control.

6) Inspection on Delivery (Customer Responsibilities)

Customers must inspect the shipment as soon as it is received and before installation or use.

Please check:

  • The packaging condition
  • Any visible damage
  • That the delivered item matches the order description and agreed details, where applicable

If there is visible damage, missing packaging, or a delivery concern:

  • Take clear photos immediately
  • Keep all packaging materials
  • Notify Auto Spare World as soon as possible

Do not install engines, gearboxes, or mechanical parts if there is a delivery issue that has not been reported and assessed. Installation may affect how a transport claim or product assessment is handled.

7) Incorrect Delivery Information and Failed Deliveries

The customer is responsible for providing correct delivery details, including:

  • Recipient name
  • Contact number
  • Delivery address and postal code
  • Business name, if applicable
  • Access instructions for large items, for example workshop entrance or loading bay details

If the wrong address is supplied, or the courier cannot deliver because:

  • The recipient is unavailable
  • The phone number is unreachable
  • Access is not possible for the vehicle used

Then additional delivery, storage, redelivery, or rerouting charges may apply.

Auto Spare World is not responsible for delays caused by incorrect or incomplete customer information.

8) Risk, Delivery, and Transport Queries

Risk in the product may pass to the customer once the item has been:

  • Collected by the customer
  • Collected by the customer's nominated courier
  • Delivered to the address supplied by the customer

The point at which risk passes depends on the arrangement for that order.

Where Auto Spare World arranges delivery, we will assist with reasonable transport related queries and follow ups, but the customer must report issues quickly and provide supporting evidence, including photos, delivery notes, and relevant order details.

9) Delays Outside Our Control

Auto Spare World is not responsible for delays caused by events outside our reasonable control, including but not limited to:

  • Courier or freight delays
  • Strikes or service disruptions
  • Severe weather
  • Road closures, accidents, or route interruptions
  • Public holidays
  • Power interruptions affecting courier operations
  • Incorrect information supplied by the customer

10) Contact Us About Shipping

For shipping quotes, delivery questions, or special arrangements including depot collection or remote deliveries, contact Auto Spare World before placing your order.

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