Privacy Policy
Auto Spare World respects your privacy and is committed to handling personal information responsibly.
Auto Spare World respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store, and protect personal information when you visit our website, contact us, request a quotation, place an order, or use our services.
This policy is intended to align with reasonable privacy practices in South Africa, including the principles of the Protection of Personal Information Act, where applicable.
Information We Collect
Auto Spare World may collect personal information that you provide directly to us. This may include your name, contact number, email address, delivery address, billing details, vehicle details, order information, payment confirmation, and any message you send through our website, phone, email, or contact form.
Vehicle related information may include make, model, year, engine size, engine code, gearbox type, VIN, photos of the vehicle part, or workshop information. This information helps us identify the correct engine, gearbox, or spare.
We may also collect basic technical information when you use our website. This may include browser type, device type, pages visited, time spent on the website, general location data, and cookies.
How We Use Your Information
We use personal information to respond to enquiries, prepare quotations, confirm product compatibility, process orders, arrange delivery, communicate with customers, manage warranties, handle returns, improve our website, prevent fraud, and comply with legal or business requirements.
We may also use contact details to send order updates, payment confirmations, shipping information, stock availability messages, or follow up communication related to your enquiry.
We do not sell customer personal information.
Payment Information
When payments are processed through a third party payment provider, that provider may collect and process payment information according to its own privacy and security policies. Auto Spare World may receive payment confirmation details, but we do not intentionally store full card details on our website unless a secure payment provider requires it for lawful processing.
Customers should only make payment through the official methods provided by Auto Spare World.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve browsing, remember preferences, support ecommerce functions, measure website performance, and assist with advertising or analytics.
You may adjust cookie settings through your browser. Some website features may not work correctly if cookies are disabled.
Sharing of Information
Auto Spare World may share necessary information with service providers who help us operate our business. This may include courier companies, payment processors, website hosting providers, IT support, analytics tools, fraud prevention services, accountants, or legal advisers.
We only share information that is reasonably needed for the service being provided. For example, a courier may need your name, delivery address, and contact number to deliver an engine or gearbox.
We may also disclose information if required by law, regulation, court order, lawful request, or to protect our rights, customers, website, or business.
Data Storage and Security
Auto Spare World takes reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no website, email system, or online transmission is completely risk free. Customers should also take care when sharing personal information online.
We keep personal information only for as long as reasonably needed for business, legal, tax, warranty, dispute, or customer service purposes.
Customer Rights
Customers may request access to their personal information, correction of inaccurate information, or deletion of information where legally allowed. Some information may need to be kept for legal, accounting, warranty, fraud prevention, or legitimate business reasons.
To make a privacy related request, please contact Auto Spare World using the contact details on the website.
Marketing Communication
Auto Spare World may send marketing messages only where permitted or where a customer has made an enquiry or purchase and the message is relevant to our products or services. Customers may request to stop receiving marketing messages at any time.
Third Party Links
Our website may contain links to third party websites, payment providers, courier tracking pages, or external tools. Auto Spare World is not responsible for the privacy practices or content of third party websites.
Changes to This Privacy Policy
We may update this Privacy Policy when needed. The latest version published on our website will apply from the date it is posted.
Contact About Privacy
For questions about this Privacy Policy or your personal information, please contact Auto Spare World.